Terms and Conditions

Coastwide Airport Transfers reserve the right to cancel, change or substitute any service and to decline to accept or retain any passenger at any time for any reason.

Coastwide Airport Transfers accepts no responsibility for any weather conditions, traffic incidents/delays, vehicle breakdowns or defect in any vehicle of transportation which are out of our control. We will make every effect possible to ensure your travel to and from your destination is on time and as smooth as possible.

Coastwide Airport Transfers shall not be held responsible or liable for any delays caused by airlines, passengers missing flight/ship or flight/ship time changes or lost luggage.

It is passengers responsibility to provide Coastwide Airport Transfers with the correct arrival date, flight number and time for their flight landing in Sydney. If the incorrect information is provided and we have not been advised previously the passengers will be charged an additional fee per person to reschedule.

All pickups from the airport or cruise ship terminal must be pre-paid.

Refunds will occur when your schedule flight arrival time into Sydney is delayed to a time that does not suitably connect with our scheduled bus departure times. If your flight into Sydney is delayed it is your responsibility to inform us of that delay.

If your flight is early/delayed and we are not informed we are not responsible for picking you up and a refund will not be given.

However, if we are informed of your early/delayed flight every effort will be made to accommodate customers on the next available bus.

Refund and Cancellation Fees
Please let us know as soon as possible if you need to cancel your booking.

  • Cancellations advised with more than 24 hours notice prior to their pickup, a full refund will be given.
  • Cancellations advised 12 – 24 hours 10% cancellation fee will apply.
  • Cancellations advised 12 hours notice 50% cancellation fee will apply.
  • Cancellations advised on the day of travel, no refund will be given.